SOFTWARE BROTHERS PRODUCT
Ceyhan AI
Communication Automation Tool
A helpful, AI-powered assistant for every step of the online shopping journey — from the first product question to a conversation with your support team.
Talk to us about Ceyhan AICeyhan AI
Communication assistant
Always-on answers
Handle common questions about delivery, returns, campaigns and products, even when your team is offline.
Relevant product discovery
Recommend real items from your catalog, compare products and help shoppers find the right combination.
A smooth handoff to people
Bring a human representative into the conversation when a shopper asks or needs more help.
ONE ASSISTANT, MORE POSSIBILITIES
Support that understands the shopping context.
Ceyhan AI can respond with your store's information, help shoppers explore your catalog and connect to your existing customer-service workflows.
Product answers
Share product details, current prices, stock information and usage guidance based on your catalog.
Product page assistant
Give shoppers a focused place to ask about the item they are viewing, without leaving the product page.
Orders and cart
Connect to your order and cart systems to show order status, delivery estimates and cart summaries.
Knowledge from your documents
Use your policies and uploaded documents to answer questions. If the information is not there, the assistant does not guess.
Store discovery
Show store locations and maps; use a shopper's location only after they choose to share it.
Human support
Transfer conversations to representatives, take messages when they are unavailable and support file sharing.
CONTROL WITHOUT CODE
Your team stays in control.
A browser-based backoffice lets your team tune the assistant and oversee customer conversations without writing code.
Reports bring conversation volume, resolution, satisfaction and product engagement into one view.
Edit fixed answers, categories, documents and assistant capabilities.
Manage announcements, quick actions, brand colors and the chat widget appearance.
Review conversations, unanswered questions, customer feedback and product engagement.
Give platform managers, customer administrators and support representatives role-based access.
Conversations
Resolution
Feedback
PRIVACY & SAFETY
Designed to protect customer trust.
Privacy and control are considered across conversations, integrations and day-to-day administration.
Personal data filtering
Phone, email, national ID, card and IBAN details are filtered before messages are sent to the machine-learning model.
Answers grounded in your sources
Policies are based on your provided text and products come from your catalog; missing answers are escalated instead of invented.
Configurable retention
Choose how long conversations are retained; expired conversations are deleted automatically.
Protected access
Role-based access, separated customer data, encrypted API secrets and request limits help protect the service.
FITS YOUR EXISTING SETUP
Connect the tools you already use.
Add the assistant to your website with a single snippet. Connect order, customer and cart data through your APIs, and allow authorized CRM systems to read conversation history through a secured API.
WhatsApp Business and Instagram account connections can be configured; automated assistant replies on these channels are on the product roadmap.
DEPLOYMENT OPTIONS
Choose the operating model that fits.
Ceyhan AI can run on-premises in the environment where it will be used, or in 4A Labs' Amazon and Google cloud environments. For customer-hosted deployments, capacity is planned around expected site traffic and conversation volume.
Ceyhan AI
A helpful, AI-powered assistant for every step of the online shopping journey — from the first product question to a conversation with your support team.
Talk to us about Ceyhan AI